Apex Learning FAQ: Your Comprehensive Guide to Online Education
This article addresses frequently asked questions about Apex Learning, covering a range of topics from course access and technical requirements to accreditation and available support. Whether you're a student, parent, or educator, this guide provides valuable information to help you navigate the Apex Learning experience.
General Information
What is Apex Learning?
Apex Learning provides accredited online semester courses and partners with platforms like Outschool to offer flexible, personalized learning options. The courses are designed to meet the needs of various students, including those seeking initial credit, credit recovery, or supplemental support.
What types of courses does Apex Learning offer?
Apex Learning offers a comprehensive catalog of courses, including:
- Standard Courses: Built to national standards across core subjects, world languages, and electives.
- Honors Courses: Offer a deeper exploration into topics and activities.
- AP Courses: Approved by the College Board, enabling students to prepare for AP exams (scheduling exams should be done with the local school).
- Credit Recovery: Designed for students who need to retake a course.
- Tutorials: Provide help with skill and concept mastery but are not credit-bearing.
Are Apex Learning courses accredited?
Yes, Apex Learning Virtual School offers accredited courses taught by certified teachers. This accreditation ensures that the credits earned through Apex Learning are recognized by other educational institutions.
Does Apex Learning work with my hospital's learning management system to track my education?
Yes, Apex Learning courseware was designed to communicate your activities and testing information with any LMS. Their courses are SCORM compliant.
Read also: Understanding Apex Learning
Course Access and Technical Requirements
How do I access the program after purchasing product access?
After purchasing product access and obtaining a product access key, you'll need to create a new account on the Apex Learning site and enter the key to unlock the courseware. If you already have an account, log in and click on the 'Register Product Key' button in the left menu panel of the "My Curriculum" page. If you encounter any difficulties, contact Technical Support for assistance.
Can I access the program from any computer?
Yes, because Apex Learning courseware is web-based, you can log in from any computer with internet access, anywhere in the world. Ensure that the computer meets the suggested minimum requirements.
What are the site requirements for running the courseware?
To ensure optimal performance, Apex Learning courseware requires:
- Browser: Microsoft Edge 44+, Firefox 30+, Safari 7+, Chrome 35+
- Cookies and JavaScript enabled
- Popups allowed
- Screen resolution of 1280 x 720 or greater
- Speakers or headphones for audio content
- Adobe Reader to view completion and CE certificates
What if the courseware does not seem to be loading properly?
If the courseware isn't loading correctly, clear your browser’s cache and reload the courseware. Visit RefreshYourCache.com for more information on clearing your cache.
Why are the pages loading so slowly?
A dial-up connection is not suitable for viewing the high-intensity graphics used in Apex courseware. Access the courseware from a computer with a high-speed (broadband) internet connection.
Read also: Apex Learning Sign-In Assistance
Why can't I see the whole image or can only see a part of the courseware screen?
Your page may not be centered on your monitor screen, or most likely your screen resolution is not set to 1280 x 720. Center your screen by dragging the top bar to the center of your screen. If this does not resolve the issue, you may need to check or change your screen resolution.
My view of the courseware is too large and I have to scroll to see the images on my screen.
Your screen resolution is most likely not set to 1280 x 720. Right-click on your computer desktop and select 'Properties'. Find the 'Settings' tab, and use the slider bar to increase your screen resolution to 1024 x 768.
I saw some of the pre-loaders my first time in the courseware, but now I don't see them anymore.
The first time you access any Apex courseware a number of images are pre-loaded into your cache, so that when you re-visit a page, the image loads itself immediately. Also, when you access the program from a different computer, you may see the pre-loaders for some of the pages.
I haven't been seeing any pre-loaders in the Apex courseware until today.
The courseware from Apex Innovations is constantly being upgraded and updated. Whenever there is a change made to a page, an image or information in the program, it is considered by your computer as a 'first time viewed' page. Any pre-loader activity may be seen only the first time you view that new page. Updates to specific pages will be identified in the courseware with the menu name in bold.
Navigation and Course Completion
How do I navigate through the program?
Navigate through any course content via two options: 1) the sub-menu on the left-side of your screen or 2) the 'previous' and 'next' buttons located at the top of each screen below the icon bar. Functionality options are located in the icon bar (below the levels bar) providing 1) audio controls, 2) a full-screen option, 3) the ability to comment on a page and send us your valued feedback, 4) a search window to search the course for a specific term, 4) a bookmark feature to flag favorite pages for your reference, 5) an additional information area, 6) a listing per page of references, 7) key questions to improve knowledge, 8) ADA accessibility, and 9) a handy help icon for quick technical assistance within a course. A User Guide provides detailed instructions and can be located in the left column of the My Curriculum page in the User Options section.
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How much time will it take to complete the program?
As with any education program, an individual will complete lessons at varying rates. Course time varies based on individual skill level, content complexity, and continuing education time requirements. Once the lesson is completed, a timed test and evaluation is required to receive attendance or CE certificates.
Can I leave the test and come back later?
Because most of our tests are timed, we do NOT recommend exiting after starting a test. However, the course learning material is not timed and you may leave and come back to review the educational material at your convenience during your access term. Please note: Tests for the NIHSS and EHAC are NOT timed and you may exit and return at your convenience.
I didn't get a passing score. Can I re-take the test?
Testing may only be repeated 3 times, excluding EHAC and NIHSS, for each course. With the exception of EHAC and NIHSS, all testing is timed and user participation requires a score of 80% or greater to receive a CE hour certificate or completion certificate. Earned CE credits may be claimed only once annually.
The NIHSS certification test is not timed and may be repeated as many times as desired to obtain a passing score or to improve your score. A score of 93% or greater is required for successful completion to become NIH Stroke Scale certified and to receive the appropriate certificate. Earned CE credits may be claimed only once annually.
The EHAC test is not timed and may be repeated as many times as desired to obtain a passing score of 70% or to improve your score. After finishing the short quiz, you can take the EHAC deputization pledge and print your completion certificate. There are no CE hours associated with this program.
My student wants to work ahead and finish early. Is that possible?
Yes. With 24/7 access to the learning platform and no required live sessions, students can work at their own pace and finish anytime before the scheduled end date. Course activities have due dates to help keep students on track, and it is strongly recommended that students complete course activities in order. If students plan to accelerate, they should communicate their plans with their instructor for early test access.
My student fell behind and didn’t finish the course on time. Can they get an extension?
Yes, extensions are available for purchase for individual courses. After successful enrollment in a course, an option to purchase an extension is made available in your Order History. Requests made within the first 14 calendar days from the selected start date are eligible for a partial refund.
Support and Teacher Feedback
How does my student get help when they have questions?
Students can message their teachers through the course message center and will receive a reply within one business day. For help in real-time, students can access a highly-qualified, certified teacher through Live Help, which is available Monday through Friday.
Ready to Take the Next Step?
Our online application process is designed to make enrollment as stress-free as possible, whether your child is looking to take a few courses or enroll as a full-time student at Apex Learning. We’re here to help answer some of your frequently asked questions about summer learning
Will my student’s work be graded and returned?
Yes! Teachers return assignments graded with personalized feedback within 3 business days. This account provides access to information such as course information and pacing suggestions, progress and performance data, student activity, teacher information, and a message center.
What types of assignments will my student complete?
Students complete a variety of computer-scored work (such as multiple-choice quizzes) and teacher-scored work (such as unit tests). Language courses will include teacher-scored audio assignments. For more detail about the activities in a specific course, please visit our course catalog to view the syllabus for any course.
Can students retake or resubmit activities or tests for a better score?
Students should discuss options for retaking any activities with their instructor.
My student is in a science course. How do they complete labs?
Our core and honors lab science courses allow students the option to complete dry or wet (hands-on) labs. Each course provides instructions for both options. If students opt for wet labs, they will need additional materials. For some of our courses, we partner with Quality Science Labs for custom kits.
Teacher Feedback
Our certified teachers bring years of experience in online teaching, and offer support and feedback in a variety of ways. “I have been very impressed by Mark’s teachers, and we are appreciative of the quality of their feedback. His teachers tell him not only what he missed, but also why his answer was incorrect or incomplete.
Live Help
Get help in real time from a certified teacher in our secure, virtual classroom. Your student can ask questions verbally, use the chat feature or even share their screen to get direct support with their Apex Learning Course.
CT. Student Services for Part-Time Enrollment
If you’re enrolled part time, you’ll communicate with our Student Services team for administrative and product support. They can assist you with enrollment questions, navigating your account, monitoring your child’s progress and ordering transcripts.
Success Coaches for Full-Time Enrollment
Our Success Coach team helps full-time students navigate Apex Learning rules, procedures and the learning management system.
Parent and Family Involvement
It goes without saying that you and other family members play an important role in your child’s educational experience.
Partnership with Outschool
How do Apex Learning and Outschool partner?
Outschool and Apex Learning have partnered to give families more flexible, personalized learning options. Apex Learning provides accredited online semester courses. Outschool offers live enrichment classes and 1:1 learning.
What are the offers available through the Outschool-Apex Learning partnership?
This article outlines the two offers available through the Outschool-Apex Learning partnership.
Offer 1: Free Outschool Membership for Apex Learning Families
What’s included
- Two months of Outschool membership free (a $140 value)
- Access to live online classes, small groups, and 1:1 learning
- Weekly classes included with membership
Who’s eligible
Families who enroll in or complete an Apex Learning semester course during the promotional period.
How to redeem
Offer valid throughJanuary 31, 2026
Important to know
Outschool classes are for enrichment and exploration only. They are not for academic credit.
Offer 2: $50 Off Apex Learning Semester Courses for Outschool Families
What’s included
- $50 off any Apex Learning Virtual School semester course
- Discount applied with a unique promotional code
How to redeem
FAQs
Apex Learning families using the Outschool offer
Who is eligible for the free Outschool membership? Families enrolled in or completing an Apex Learning semester course.
What does the Outschool offer include? Two months of Outschool $70 membership or $70 off a higher-tier membership.
Can Outschool classes be taken for credit? No. Outschool classes are enrichment-based and non-credit.
How long is the offer valid? The Outschool membership offer for Apex Learning families is valid through January 31, 2026.
What happens after the free period? After the two-month offer, your membership continues at the standard rate. You can cancel anytime.
Outschool families using the Apex Learning discount
