Exploring Career Opportunities at Hawkes Learning: A Path to Educational Innovation

Hawkes Learning, a prominent name in educational technology and publishing, offers a variety of career opportunities for individuals passionate about making a difference in the lives of students and educators. With a focus on innovation, collaboration, and community growth, Hawkes Learning provides a dynamic and rewarding work environment. This article delves into the various aspects of career prospects at Hawkes Learning, highlighting the company's values, work culture, and available positions.

Hawkes Learning: An Overview

Hawkes Learning specializes in educational technology and publishing, building powerful tools that help students succeed. The company has been in the educational courseware and publishing business for more than 35 years and is leading the way with innovative and effective course tools. Based primarily in Mount Pleasant, South Carolina, Hawkes Learning employs 90 full-time employees.

Constant learning, creativity, and good old-fashioned hard work are what Hawkes Learning brings to the table each and every day. Hawkes employees are passionate individuals dedicated to helping students and educators gain confidence and success through the learning process. Continuous growth is what makes this possible, so they're always looking for great minds in the software and publishing industry.

Company Values and Culture

Hawkes Learning prides itself on a set of core values that drive its operations and employee engagement. These values include:

Exceptional Service: Providing outstanding support and assistance to customers.
Student-Centered Innovation: Developing innovative solutions that prioritize student success.
Collaboration: Fostering a collaborative environment where teamwork and shared ideas are encouraged.
Community Growth: Contributing to the growth and development of the educational community.

The company fosters a positive and inclusive work environment. Hawkes Learning loves it there, and you will too.

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Career Opportunities at Hawkes Learning

Hawkes Learning offers a range of career opportunities across various departments, catering to diverse skill sets and career aspirations. Some of the common job roles include:

Customer Success Specialist

Hawkes Learning is seeking a driven and experienced Customer Success Specialist. As an educational technology company, Hawkes Learning is passionate about helping college students succeed through the use of their innovative technology. By partnering directly with college professors and recommending personalized learning solutions for their classrooms, they are rapidly expanding the implementation of Hawkes products into institutions nationwide.

As a Customer Success Specialist with a primary focus on training, revenue retention, and product expansion opportunities, your role is to ensure the long-term success and satisfaction of their customers with Hawkes Learning. You will work closely with their instructor base to understand their needs, facilitate their optimal usage of the software, and proactively identify opportunities for revenue growth and product feedback. The primary goal is to maximize customer retention and drive expansion by fostering strong relationships and delivering exceptional value. This role includes a regular amount of travel during the start of the fall and spring semesters. The ideal candidate is located in Virginia.

Responsibilities:

Oversee assigned existing customer accounts and new product adoptions while executing strategies to minimize customer churn and increase customer lifetime value.
Build and maintain strong relationships with instructors, serving as their trusted advisor. Understand their course goals and challenges, and proactively provide strategic guidance and support.
Collaborate closely with the sales team to ensure timely renewals and identify expansion opportunities. Understand customer usage patterns and proactively offer additional products or services that align with their needs and objectives.
Facilitate smooth customer onboarding to educate users on best practices, guided course set ups, and new tools and features. Maintain timely and accurate record keeping and contact database.
Identify areas of concern with accounts and proactively build a strategy to improve their experience with support of department leadership team. Communicate with department leadership team to advocate for, prioritize, and address customer needs and requests.
Act as the voice of the customer within the organization. Advocate for customer needs, provide feedback to product teams, and collaborate with cross-functional teams to address customer concerns and deliver solutions that drive customer success.
Host and moderate virtual and in-person events including webinars, workshops, and conferences.

Requirements:

Bachelor’s Degree
Strong verbal and written communication, strategic planning, and project management skills
Analytical and process-oriented mindset
Ability to troubleshoot technology issues and support digital offerings
Comfortable working across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities
A desire and willingness for overnight travel (heavy season travel: January - April, August - December)
Ideally located in Virginia or willing to relocate
Must have experience in one of these four areas: Customer success/customer service experience with a technology product, Instructional Design experience in Higher Education, Instructional experience within Higher Education (professor, lecturer, or TA), Work experience in communications, marketing, sales, account management or customer success capacity

Other Potential Roles

Software Developers: Creating and maintaining the Hawkes Learning platform and tools.
Instructional Designers: Developing engaging and effective course content.
Sales and Marketing Professionals: Promoting Hawkes Learning products and services to educational institutions.
Technical Support Specialists: Providing technical assistance to customers.

Benefits of Working at Hawkes Learning

Hawkes Learning offers a comprehensive benefits package to its employees, including:

Competitive Salaries: The salary range for the Customer Success Specialist role is competitive and considers a variety of factors, including skill sets, experience, training, certifications, and other business and organizational needs. A reasonable estimate of the current range is $60,000 to $80,000.
Generous Paid Time Off: 30+ days of paid time off to start with additional time each year of employment.
Retirement Plan: An employer 401(k) match of up to 3.5%.
Healthcare Benefits: A significant employer contribution to healthcare benefits.

Hawkes Learning's Commitment to Diversity and Inclusion

Hawkes Learning is proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace.

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Real-World Impact

Hawkes Learning is more than just a textbook or software; it's a learning system. Educators have praised Hawkes Learning for enriching their teaching experience and enabling students to achieve higher levels of engagement and success in their courses. The platform provides great accessibility for students, ensuring that every student deserves the chance to succeed.

Hawkes Learning is a mastery-based learning platform used across higher education disciplines to support instructor-led teaching. The always-available learning companion provides secure, personalized support when students need it most. Hawkes Learning helps students learn content, practice without pressure, and demonstrate understanding independently. Students work through course content and practice in a low-stakes environment that builds confidence.

Staying Up-to-Date

To stay informed about the latest career opportunities and news from Hawkes Learning, individuals can:

Follow Hawkes Learning on social media platforms.
Visit the Hawkes Learning website regularly.
Attend webinars and events hosted by Hawkes Learning.

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