Infinite Campus Dekalb Student Guide: A Comprehensive Resource

Infinite Campus is a widely used student information system (SIS) that helps manage student data, track academic progress, and facilitate communication between schools, students, and parents. This guide provides essential information for students and parents in the Dekalb County School District (DCSD) on how to effectively use Infinite Campus.

Logging In: Accessing Your Account

Accessing your Infinite Campus account is the first step to staying informed about your academic progress and school-related information. You can log in through the Campus Parent and Campus Student mobile apps or through a web browser.

Step-by-Step Login Instructions

Locate Your District: Search for your district on the Infinite Campus login page.
Select Parent/Student Button: Click the "Parent/Student" button next to your district's name.
Existing Users: Enter your username and password.

Read also: Student Guide: Infinite Campus
New Users: If you are a new user and have an activation key:
- Click "New User" at the bottom of the login screen.
- Enter the activation key provided by your district. If you do not have an activation key, contact your district to obtain one, as Infinite Campus does not have this information.

Resolving Login Issues

Username or Password Issues: If you've forgotten your username or password, your school can reset it or create a new account for you. Alternatively, visit Campus Student or Campus Parent (Web Portal or Mobile App) and click “Forgot your password/username." If these options are unavailable, your district may have disabled this feature.
Captcha: If you fail to enter your username and password correctly multiple times, a CAPTCHA will appear. Enter your username, password, and the CAPTCHA to proceed.

Troubleshooting Common Errors

Encountering errors while using Infinite Campus can be frustrating. Here are some common issues and how to resolve them:

Connection Error:
- Check your internet connection to ensure it is stable.
- Verify that your district's Web Portal is not experiencing downtime.
- If the error persists, try reinstalling the app.
App Menu Items Turned Off: Schools often disable certain app features during breaks or grading periods. If you find that some menu items are unavailable, this is likely the reason.

Understanding Notifications

Stay updated on important announcements and information through notifications available on the Campus Student and Campus Parent mobile apps, provided they are enabled by your school.

Managing Family Accounts

Accessing Information for All Your Children

Correct Account Type: Parents should use Campus Parent, while students should use Campus Student. This ensures that the relationships between parents and children are correctly connected. If you are a parent using a student account, ask your school for your own Campus Parent account.
Portal Setting Activation: The relationship between you and your child in Campus must be set up to include Portal access. Contact your school to ensure this setting is turned on, as they manage this setting.

Linking Multiple Accounts

Infinite Campus allows parents and students with accounts in multiple districts to link them for easier access.

Availability: Account linking is available in all states EXCEPT Hawaii, Nevada, and some districts in Ohio and Michigan.

Read also: IPLA: A Learning Community
Linking Instructions:
1. Log in to Campus Parent or Campus Student in a browser or the mobile app and open the user menu.
2. In the Linked Districts section, click Manage Districts.
3. Select "Generate a code from this district" and click Generate.
4. Click the generated code to copy it to the clipboard.
5. Log out of this account.
6. Log into the other district account and navigate to the Manage Districts screen via the user menu.
7. Select "enter the code generated from another district", paste the copied code, and click Link.
8. Accounts are now linked! Open the user menu and click Switch to visit the newly linked account.

Additional Resources at Lakeside High School (LHS)

Lakeside High School provides numerous resources to support student success. Here are some key contacts and services:

Contact Information

Attendance Office: For attendance-related queries and concerns.
Counseling Department: For academic and personal counseling services.
Teacher & Staff Directory: To find contact information for teachers and staff members.

Read also: Immerse Yourself in American Culture with CAMPUS Education
Social Work Services: For support related to social and emotional well-being.
Technology Support:
- DCSD Help Desk: 678-676-1188
- DCSD Help Desk Ticket: To submit a help ticket for technical issues.
- Virtual Learning Support for Students: Assistance with virtual learning platforms and tools.
- Parent Handout from DCSD IT: Informational document from the DCSD IT department.

Chromebook Support

How to Login to a Chromebook: Instructions for logging into a Chromebook.
Chromebook Wellness Check: Ensure your Chromebook is functioning correctly.
Chromebook Tech Support: 678-676-1188 or online support.
Digital Dreamers Device Agreement:
- [Online Version]
- [PDF Version to Print]

Virtual Learning Platforms

Launchpad/Clever Support:
- How to Login to Launchpad: Instructions for accessing Launchpad.
- Login to Launchpad: Use your S# and student password.
VERGE Support:
- How to Login to VERGE (PDF): Step-by-step guide with screenshots.
- How to Login to VERGE (Video): Video tutorial.

Important Documents and Expectations

LHS Virtual Learning Expectations: Guidelines for virtual learning.
Daily Learning Schedule: Information on the daily schedule.
Open House Videos: Recordings from open house events.
Open House FAQ: Answers to frequently asked questions.

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