Optimizing Healthcare and Senior Living Through Training and Support: An In-Depth Look at Relias Learning and Legacy Senior Living

The healthcare and senior living sectors are constantly evolving, demanding continuous learning, adaptation, and a commitment to providing the highest quality of care. Organizations like Relias Learning and Legacy Senior Living are at the forefront of this evolution, employing innovative strategies to enhance employee skills, improve patient outcomes, and foster a supportive community. This article delves into how these organizations leverage training programs, technology, and a strong sense of community to achieve their goals.

Relias Learning: Advancing Healthcare Through Performance Intelligence

Relias Learning stands as a pivotal platform in the healthcare industry, offering over 3,000 courses crafted by in-house healthcare and adult learning experts. The technology behind Relias is designed to better engage staff, simplify responsibilities, and ultimately improve the care provided. Relias understands the constraints of time and resources that healthcare organizations face. Their customer success, support, and professional services teams offer end-to-end support to customize, implement, and integrate their solutions into existing platforms and systems.

Relias' Impact on Healthcare Organizations:

PAM Health: PAM Health utilized Relias to make post-acquisition employee onboarding easier and to influence positive patient outcomes through high-quality staff training and coaching. This demonstrates Relias' ability to streamline processes and improve patient care.
Common Sail Investment Group (CSIG): Before 2020, Common Sail Investment Group (CSIG) conducted all its senior living staff training and education in person in different locations. This highlights the shift towards more efficient and accessible online training solutions.
Behavioral Health Crisis Management: The 2024 Behavioral Health Crisis Management Training Report uncovers significant trends based on responses from nearly 9,000 behavioral health providers across the United States. This underscores Relias' role in shaping and informing best practices in behavioral health.
Recognition by NC TECH: Relias was recognized as a finalist for the AI, ML + Data Innovation Award by NC TECH, showcasing its commitment to leveraging advanced technologies to improve healthcare outcomes.

Key Benefits of Relias Learning:

Dependable Content: The content is good and dependable. If a course says it will meet requirements in a state, it does.
Trusted by Staff: Staff knows and trusts Relias content.
Content Refresh: Associates, especially the ones who have been with the organization for many years, are very happy about the ongoing review and refresh of the content modules, especially the ones assigned annually.
Versatility: "Whenever we have a new challenge, there’s always the question, ‘Can we do this with Relias?’ We’re using it more and more. It seems like we’re learning something new every week that we can do with it. There are so many things you can do with Relias."

Legacy Senior Living: A Community-Centric Approach to Senior Care

Legacy Senior Living distinguishes itself through a strong commitment to its residents, families, and team members. Their approach is rooted in creating a supportive community where everyone feels valued and cared for. This is evident in their various programs, training initiatives, and dedication to open communication.

The Legacy Way:

Legacy believes in putting residents and families first. Central to this philosophy is the Chaplaincy Program. Each community has a Chaplain to help residents with whatever needs or questions they may be struggling with. Directed by David Riggs, Legacy Village provides daily counseling and spiritual guidance for its residents. All Legacy Chaplains follow the same supervision and support under Legacy's Chaplaincy Program to ensure residents receive the appropriate care and nurturing. Over the years, Legacy Senior Living has consistently looked for and researched new and helpful ways to support the families of residents who suffer from the storms of memory loss. The Legacy leadership team, in collaboration with Dr. SERVE certified. SERVE training program was birthed from Legacy’s Customer Service Standards.

Training and Development:

SERVE Training Program: This 3-hour training goes beyond standard orientation by providing enhanced customer service tools to team members after they have acclimated to their roles. This strategic approach ensures continued guidance, success and growth for all team members. The training is provided twice a year for recertification and to train new hires.
Alzheimer’s and Dementia Care Training: Team members who work in the memory care neighborhood are trained in Alzheimer’s and Dementia care by the National Council of Certified Dementia Practitioners. The course covers topics such as diagnosis, prognosis and treatment, nutrition, activities and communication. The training is designed to help Legacy’s care team understand the inner workings of someone with Alzheimer’s or other forms of dementia.

The Legacy Cares Fund:

Giving back to those who have given so much. The Legacy Cares Fund has been established to help Legacy team members in times of crisis. Legacy believes there is no better way to give back to the Legacy Senior Living team members who are making a difference in the lives of seniors every day. At Legacy Senior Living, their sense of community is what the Legacy Cares Fund is all about - people helping people.

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Open Communication and Compliance:

Legacy fully encourages team members to engage in open dialogue regarding any compliance concerns or questions that may arise. In order to provide team members an opportunity to report compliance concerns anonymously and without fear of retaliation, Legacy Senior Living provides an alternative method for reporting concerns via our “Integrity Hotline,” a confidential/anonymous way for you to report known or suspected improper conduct.

Commitment to Quality:

Legacy's programs and services are designed to deliver superior quality to satisfy the needs of residents. If they miss the mark, they want to know. They encourage residents and their families to share suggestions, recommendations, and concerns.

Integrating Training and Community for Optimal Outcomes

The success of both Relias Learning and Legacy Senior Living lies in their understanding of the interconnectedness of training, technology, and community support. Relias provides the tools and resources necessary for healthcare professionals to stay updated on the latest best practices, while Legacy Senior Living creates an environment where those practices can be implemented with compassion and understanding.

By investing in comprehensive training programs, fostering open communication, and prioritizing the well-being of their teams, organizations can create a ripple effect of positive outcomes, ultimately leading to better care for patients and residents.

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