Navigating Your Care: A Guide to MSK Patient Education Resources

Memorial Sloan Kettering Cancer Center (MSK) is committed to providing patient-centered care. A significant part of this commitment involves equipping patients and their caregivers with the information and resources they need to actively participate in their treatment journey. This article serves as a comprehensive guide to the various patient education resources available at MSK, designed to enhance understanding, improve adherence to treatment plans, and foster stronger therapeutic relationships.

Accessing Patient Education Resources Through MSK MyChart

MSK MyChart is a secure online patient portal that offers convenient access to various aspects of your care. This includes medical records, lab results, images, appointments, and hospital bills. Crucially, MSK MyChart also serves as a repository for patient education resources sent by your care team.

Finding Your Resources in MSK MyChart

Your care team will send you patient education resources during your care at MSK. These may be written or video resources to help you manage your care. To access these resources:

Log into MSK MyChart.
Choose “Menu” at the top left.

If you are not yet enrolled in MSK MyChart, ask your care team to send you an invitation. If you cannot find resources that were sent to you, check back later in the day, as your care team may need some time to send the resources. Remember, these resources do not replace medical advice.

Additional Resources Available at MSK

Beyond MSK MyChart, MSK offers a wide array of resources to support patients and their families.

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MSK Library Help

If you have questions or are unable to find specific information on mskcc.org, you can contact an MSK librarian via the MSK Library Help page.

Patient and Family Advisory Council

In order to make care at MSK more patient-centered, this group partners MSK employees with current and former patients, family members, and caregivers.

About Herbs Database

About Herbs is a comprehensive database providing information on herbs, botanicals, and supplements, including their purported benefits, potential side effects, and drug interactions.

Cancer Straight Talk From MSK Podcast

Hosted by Dr. Diane Reidy-Lagunes, this podcast brings together patients and experts to discuss various topics in the field of cancer.

MSK CME Portal

Memorial Sloan Kettering Cancer Center's Continuing Medical Education (MSK CME) program offers a diverse portfolio of accredited educational activities designed to advance the competence and performance of healthcare professionals in oncology and related disciplines. The MSK CME Portal serves as your centralized hub for course registration, evaluations, certificates, transcripts, and syllabi. You can access this portal at any time via msk.org/cme. New users may create an account by selecting “Sign In” in the top navigation bar.

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The Cancer Alliance: Extending MSK's Expertise

The Cancer Alliance is a unique partnership between Memorial Sloan Kettering Cancer Center and oncology providers like Miami Cancer Institute. Our two organizations work together to adopt into everyday practice at Miami Cancer Institute standards of care that match those at Memorial Sloan Kettering Cancer Center. Teaming up with some of the most preeminent cancer specialists in the world contributes to Miami Cancer Institute’s excellence in cancer care.

The Importance of Collaboration

The creation and growth of the Cancer Alliance was fueled in part by the realization that adopting lifesaving breakthroughs in clinical practice takes an enormous amount of resources and time. As the population ages, it becomes more and more difficult for doctors to stay current with complex new treatments and the most current evidence available. Teams of physicians and other healthcare providers from Memorial Sloan Kettering and Miami Cancer Institute work diligently side by side to ensure that resources, capabilities and standards of care are in line with those of the Cancer Alliance.

Enhancing Patient Care Through Shared Knowledge

Miami Cancer Institute and Memorial Sloan Kettering physicians interact regularly to discuss select, complex cancer cases. In treating more than 130,000 patients each year, Memorial Sloan Kettering’s experience translates into knowledge that typically takes years to become the standard of care elsewhere. An essential component of this alliance is the ability to provide access to MSKCC clinical trials not previously available to patients in the Miami area.

Cetra Health: A Digital Platform for Enhanced Patient Education

Cetra Health is a digital platform crafted for MSK professionals who want to elevate their patient education and streamline communication. It offers medically-reviewed content, interactive whiteboards & anatomy diagrams, branded and customised handouts and a MSK-specialised library. In short: Cetra Health empowers you to deliver clearer explanations, improve patient adherence and build stronger therapeutic relationships-all while saving time.

The Role of Jack March

Cetra Health is fortunate to have Jack March as a key collaborator and advocate. Here’s how the partnership works:

Content review and enhancement: Jack has actively reviewed Cetra Health’s MSK content including handouts, diagrams, treatment-explanation materials to ensure they reflect the latest best practices in rheumatology and MSK physiotherapy. His specialist input strengthens the quality and credibility of the resources.
Patient-education focus: With Jack’s expertise in rheumatology and his experience teaching other professionals, he has helped Cetra Health focus on how to explain complex conditions in ways that patients understand, bridging the gap between clinician language and patient comprehension.
Improving patient outcomes through education: Jack’s core mission aligns with Cetra’s: when patients understand their condition and what they need to do, outcomes improve.

Benefits for MSK Clinicians & Patients

For clinicians using Cetra Health, our partnership with Jack March brings extra assurance: you’re using tools that have been shaped by a leading specialist in rheumatology and MSK education. For patients, it means receiving resources that are not only evidence-based, but designed to make sense, so they feel more confident and engaged in their care.

Here are some key benefits you can expect:

Improved patient engagement: Clear diagrams + personalised annotation + sharing = patients who recall more and ask better questions.
Better adherence to treatment plans: With understandable resources, patients are more likely to follow recommendations (exercise, self-management, lifestyle changes).
Less time re-explaining the same thing: Because our resources do a lot of the heavy lifting, clinicians can use appointment time more efficiently.
Consistency across your practice/team: If multiple clinicians in your practice use Cetra Health, you have a consistent set of resources, branding and patient communication flow.

Additional Support Services

MSK provides access to various support services to address the holistic needs of patients.

Health Advocate

Health Advocate helps you navigate the healthcare system and make the most of your MSK medical plan.

Victim Intervention Program

Victim Intervention Program (New York-Presbyterian Hospital/Weill Cornell Medical Center): Free, confidential services for survivors of crime, including sexual assault and domestic violence, as well as for family and friends.

Compliance and Ethical Conduct

MSK is committed to maintaining the highest standards of ethical conduct and compliance.

Reporting Concerns

Anyone observing something in an individual’s performance or behavior that indicates that this individual may be violating GSK or MSK’s Code of Conduct policies should refer the matter to the Dean of GSK. The Dean should contact an HR representative for evaluation and advice. If you are not comfortable raising an issue in your department, or if you have raised a concern and feel that it has not been addressed, you can call the MSK Compliance Hotline. It provides a way for employees as well as vendors and contractors to report concerns about how MSK does business.

MSK Compliance Hotline

The MSK Compliance Hotline is available 24 hours a day, every day of the year, and is managed by an outside company. If you make a report through the Compliance Hotline, you will be asked to call back in ten days for a status report.

tags: #mskcc #patient #education #resources