Mastering Property Management with Rent Manager University

In today's competitive property management landscape, maximizing efficiency and staying ahead of the curve are crucial for success. Property management software plays a pivotal role in achieving these goals, and Rent Manager stands out as a flexible platform catering to both residential and commercial property managers. However, the power of any software is fully realized only when its users are proficient in its operation. This is where Rent Manager University (RMU) steps in, offering a comprehensive training ecosystem designed to empower property management professionals at all levels.

What is Rent Manager University?

Rent Manager University (RMU) is an all-inclusive online training platform created to help property managers and their employees leverage the full potential of Rent Manager. It is designed to impart the vast knowledge and ever-expanding training resources available to newbies and power-users alike. RMU is an all-inclusive and continuously expanding training portal, jam-packed with many courses, instructional videos, and guided self-learning opportunities. The Rent Manager Training department provides tools and resources for every learning type with several guided online training options.

Comprehensive Training Options

RMU offers a wide array of training resources to cater to different learning styles and needs. To keep users engaged, courses include training videos, eLearning activities, software simulations, and assessments. Inside RMU, users can find an entire catalog of Rent Manager training courses, ranging from basic portfolio setup to specifics on how to file 1099s during tax season. Along the way, various assessments ensure that users are not just hearing the information, but fully grasping the concepts.

RMU Plus

For organizations seeking extensive training capabilities, RMU Plus provides the ability to create unlimited user accounts, allowing the entire team to access RMU. With an unlimited number of user logins, all that is needed is to assign staff to the appropriate catalogs. This is an exciting way to completely customize the training experience. The added ability to include custom training that’s specific to a company with RMU Plus, allows for bundling all of the onboarding materials into one RMU educational experience.

RMU Premium

For an even more customized training experience, RMU Premium provides a tailored resource that allows users to manage their very own Learning Management System (LMS). This option gives unlimited users access to the entire course catalog to create training modules tailored to each individual employee; performance reports and professional feedback; and the ability to upload unique courses.

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Benefits of RMU Training

Rent Manager’s training opportunities empower users to gain a full understanding of the software. RMU has completely turned internal onboarding on its head. New hires are benefitting from the program, as companies are able to log all of their users’ scores and progress along the way. This is possible with the paid version of the program, RMU Plus.

Customized Training

RMU allows for completely customizing the training experience. This option gives users unlimited access to the entire course catalog to create training modules tailored to each individual employee.

Performance Reports and Feedback

RMU Premium provides performance reports and professional feedback. Sometimes it’s beneficial to take a good, hard look at progress and make adjustments along the way.

Upload Unique Courses

RMU Premium provides the ability to upload unique courses.

Certification Programs

Achieving Rent Manager certification positions individuals as leaders in the property management industry, opens doors to future opportunities, and sets them apart from the crowd. Rent Manager’s expert Training team administers each assessment experience. Unlike typical multiple choice/fill-in-the-blank tests, users demonstrate their knowledge of the software by completing hands-on activities in the program.

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Core Certification

This accreditation demonstrates proficiency in handling standard day-to-day tasks related to property management within the program. This course is also meant to prep users for the Rent Manager Core Certification test.

Third-Party Management Certification

This endorsement shows the ability to complete the essential tasks related to third-party property management using Rent Manager.

Bookkeeping Certification

This certification broadcasts competency in handling crucial tasks related to bookkeeping using Rent Manager. Throughout the course of the month, Rent Manager allows users to get their bookkeeping done in a quarter of the time it used to take.

Scripting Certification

This designation is indicative of the user’s mastery of various scripting functions within Rent Manager.

Additional Training Resources

In addition to RMU, Rent Manager offers a variety of other training resources to support users in their learning journey.

Rent Manager Express: Core Bootcamp

The Rent Manager Express: Core Bootcamp is an official crash course into Rent Manager. This online training session is conducted across three days by a certified Rent Manager expert.

Database Setup: Discover how to set up the fundamental accounts of a Rent Manager database. This includes chart of accounts, charge types, properties, units, tenants, and user defined fields.
Accounts Receivable: Learn how to charge tenants, collect payments, and make bank deposits.
Tenant Life Cycle: Explore key tasks like creating prospects, managing their interests, and converting them into tenants.

The course also provides a practice Rent Manager Express database where users can complete the hands-on workbook activities in a consequence-free environment. This gives the chance to practice what was just learned without impacting real data.

Virtual Classroom Sessions

Rent Manager Virtual Classroom sessions provide a unique opportunity to connect with other Rent Manager users in a live, online setting where an expert instructor demonstrates how to handle fundamental tasks and master individual facets of the software.

Digital Workshops

Rent Manager’s complimentary digital workshops explore a different component of the software.

Integrations Spotlight Webinar Series

The free Integrations Spotlight webinar series allows integrated providers to present their seamless solution in front of a live audience of Rent Manager users.

The Importance of Customer Service and Support

Rent Manager stands out because of its customer service. It gives peace of mind to know users can call anytime and have someone live help them immediately. Rent Manager support is quick and they know what they are talking about. The Rent Manager Customer Success program is dedicated to improving the overall experience with the software. When investing in Customer Success, a team of Customer Success Specialists (CSS) is dedicated to the business. It's great to be able to call a Customer Success team member who can easily see everything that’s going on without recapping all the details.

Rent Manager vs. Buildium: A Comparative Look

When selecting property management software, it’s important to focus on the features that truly support business operations. While Rent Manager excels in customization and flexibility, Buildium offers a user-friendly platform that scales well for growing businesses. Buildium is a well-regarded, comprehensive property management platform used by thousands of property management companies with a variety of portfolio types and sizes. Buildium covers every stage of the property management lifecycle. Users can manage vacancies, screen tenants, collect rent online, track maintenance requests, and generate reports without switching between tools.

User Interface and Ease of Use

One of Buildium’s standout features is its user-friendly interface. The dashboard is clean and intuitive, making it easy to navigate even for those new to property management software. New users may find the Rent Manager interface less intuitive than other platforms.

Accounting Features

Buildium simplifies property management accounting with tools designed to make daily operations easier. The unified dashboard tracks fees, deposits, and refunds all in one place. Managers can automate accounts payable tasks to reduce errors and save time. During tax season, Buildium lightens the workload by offering e-filing for forms such as 1099-MISCs and 1099-NECs. Rent Manager also provides flexible accounting options, including general ledger functionality and customizable charge types. However, Rent Manager’s accounting tools could have a steeper learning curve compared to Buildium’s user-friendly interface.

Communication Tools

Buildium provides user-friendly communication options with its Resident Center and Owner Portal. Tenants and homeowners can make payments, request repairs, or access important documents through mobile apps. While Rent Manager offers similar communication tools, such as tenant portals and SMS notifications, Buildium’s polished mobile experience and focus on ease-of-use give it an advantage.

Maintenance Management

Buildium streamlines maintenance management by enabling tenants to submit detailed repair requests with photos or videos right from the Resident mobile app. Managers can turn these requests into bills and assign vendors directly within the system. Rent Manager provides similar maintenance features, including a work order system, although it may not check as many boxes as Buildium’s, especially for those looking for greater customization or a third party service similar to the Maintenance Contact Center.

Pricing and Plans

Buildium uses three tiers. Essential is best for smaller portfolios and includes core features such as accounting and leasing. The Growth plan adds more advanced automation and insights. The Premium plan is meant for property management businesses who want full access to everything Buildium has to offer with greater customization and automation. Rent Manager, on the other hand, doesn't disclose pricing, but it does offer three plans with the option to include additional services.

Tips for Effective Property Management Software Implementation

While property management software can be a huge time-saver, it often comes with a learning curve. Start by picking software that aligns with your business size and goals. Make use of automation tools to reduce repetitive tasks, and take time to train your team.

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