Streamlining Processes and Enhancing Research: Understanding UCF's Information Ecosystem with ServiceNow
UCF leverages a comprehensive information ecosystem supported by platforms like ServiceNow to streamline administrative processes, enhance research capabilities, and provide students with the tools they need for academic success. This article explores the various facets of this ecosystem, highlighting how different systems and services work together to support the UCF community.
Enhancing Academic Success Through Technology
UCF provides students with a suite of technological tools designed to support their academic journey from orientation to graduation. These tools help students plan their academic careers, select the right courses, and track their progress toward degree completion.
myKnight Audit: Mapping Your Path to Graduation
The myKnight Audit is a crucial tool that assists students in planning their academic careers. It outlines degree program requirements and integrates transfer credit and completed, in-progress, or planned courses. This integration allows students to see their progress toward degree completion, ensuring they stay on track to graduate.
Pegasus Path: An Interactive Degree Planning Tool
The Pegasus Path is a new interactive degree planning tool designed to guide students from orientation to graduation. This tool enables students to plan their courses, co-curricular activities, and important tasks. Its integration with the myKnight Audit ensures students can graduate on time by providing a comprehensive overview of their academic requirements and progress.
mySchedule Builder: Crafting the Perfect Class Schedule
mySchedule Builder is a course scheduling tool that assists students in planning their schedules around their personal, academic, and professional responsibilities. The tool allows students to preview and compare possible class schedule combinations for selected courses. Once a plan is built and selected, it can be sent to the UCF Shopping Cart, streamlining the enrollment process.
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myKnight STAR: Connecting Students with Academic Advisors
myKnight STAR is an online platform used by academic advising offices to communicate with students and facilitate online scheduling of advising appointments. This platform ensures students have easy access to academic advisors, enabling them to receive personalized guidance and support throughout their academic careers.
ServiceNow: Streamlining Administrative Processes
ServiceNow plays a pivotal role in streamlining various administrative processes at UCF. Students can use ServiceNow to submit tickets for transfer credit evaluations, ensuring credits are correctly applied to General Education Program, Gordon Rule, and foreign language proficiency requirements. Additionally, ServiceNow can be used to correct errors in the myKnight Audit or Pegasus Path planner, ensuring accurate academic planning.
Student Support for Learning Online: Thriving in the Digital Classroom
The Center for Distributed Learning’s Student Support for Learning Online provides information and resources to help students succeed in fully online or blended courses. This support includes online learning tips, technology requirements, and other essential resources for navigating the digital learning environment.
LibTech Technology Lending: Access to Essential Equipment
The LibTech Technology Lending Desk at the John C. Hitt Library offers a wide variety of tech equipment and accessories to complement students’ academic studies and multimedia projects. This service ensures students have access to the tools they need to succeed in their coursework.
Accessible Technology: Empowering Students with Disabilities
Student Accessibility Services provides students access to accessibility software, such as Glean and Kurzweil 3000. Glean allows students to take better, more detailed notes, while Kurzweil 3000 Literacy Software helps increase study skills with features like PDF Aloud, Dictionary, and Translator.
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UCF Apps: Software Access Anytime, Anywhere
UCF Apps provides students with free access to software needed for coursework from any device, anytime, and anywhere. Students can access their apps on desktops, laptops, tablets, and mobile devices by logging in using their student credentials.
Enhancing Research Activity at UCF
UCF is committed to fostering a robust research environment. Several systems and platforms are in place to support researchers in managing funded research, tracking proposals, funding, licenses, and other agreements.
Huron Grants: Streamlining Proposal Submission and Award Management
Huron Grants is a comprehensive solution for proposal submission and award management. This system streamlines the process of applying for and managing grants, making it easier for researchers to secure funding for their projects.
Huron IRB: Ensuring Ethical Research Practices
Huron IRB facilitates high-quality, compliant reviews for research studies involving human subjects. This system ensures that all research conducted at UCF adheres to the highest ethical standards.
Huron COI: Managing Conflicts of Interest
Huron COI streamlines the disclosure process for potential conflicts of interest. This system helps ensure transparency and integrity in research by managing and mitigating potential conflicts.
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UCF InfoReady: Connecting Researchers with Funding Opportunities
UCF InfoReady is a support software designed to help researchers apply to limited submissions and internal programs. It also uniquely matches researchers' expertise with Federal, State, and Private sponsors around the world, increasing their chances of securing funding.
Managing Research Compliance
Research projects at UCF often require legal review from one of the four legal offices or the Research Foundation. The system tracks proposals, funding, licenses, and other agreements, ensuring compliance with all applicable regulations and policies. It also manages the facilities and administrative (F&A) rates associated with research activities.
Collaborative Research Environment
UCF utilizes teams for team collaboration, chat, and file sharing, fostering a collaborative research environment. Faculty can compare documents, including published works, using these tools, facilitating collaboration and knowledge sharing.
Information Security Incident Management
An incident can be defined as any act that violates UCF Information Security policies and/or the 102 Workstation and Mobile Device Security Standards. UCF has established procedures for reporting and managing information security incidents to protect its systems and data.
Reporting Security Incidents
If you need to report an incident such as network scanning, probing, or system compromises, please submit the “Report a General Information Security Event to SIRT” ticket within ServiceNow or contact the UCF IT Support Center. It is crucial to attach any relevant logs to the ticket to aid in the investigation.
Preserving Evidence
When encountering an anomaly on your critical systems, it is important not to immediately correct the issue by restarting the system, making configuration changes, or restoring the system to a known good state. Making any changes could lose valuable information related to a potential compromise, such as the perpetrator, the avenue of attack, and any data that was affected.
ERP System and Administrative Processes
UCF has an ERP system in place, which is changing administrative processes across the university. This system serves as a source for collaborative planning, budgeting, and reporting, enhancing efficiency and transparency in administrative operations.
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