Navigating UCF Student Services: A Comprehensive Guide to Contacts and Resources
For students at the University of Central Florida (UCF), navigating university life and accessing support services is crucial for a successful academic journey. UCF offers a wide array of resources designed to support students' academic, personal, and professional development. Understanding the structure of these services and how to access them can significantly enhance the student experience.
Student Success and Well-Being (SSWB)
Most student-facing offices at UCF are part of the Student Success and Well-Being (SSWB) division, which is led by Senior Vice President for Student Success Paul Dosal. This division encompasses a variety of departments and programs aimed at providing holistic support to students throughout their academic careers.
Academic Advising and Success Coaching
Academic advising at UCF is centralized, with advising staff known as academic success coaches. These coaches play a vital role in guiding students through their academic paths, helping them choose the right courses, understand degree requirements, and develop strategies for academic success. They serve as a primary point of contact for students seeking guidance on academic matters.
Academic Advocates: Your Personal Guides
Academic Advocates are dedicated to assisting students by connecting them with helpful campus resources, clarifying university policies and procedures, and assisting them through petitions or other academic processes. These advocates collaborate with academic departments and university offices to develop solutions tailored to each student’s unique needs. If a student is facing academic challenges or has concerns, they can be referred to an Academic Advocate by completing the Student of Concern Form and selecting the "Academic Challenges/Concerns" option from the "primary reason" dropdown menu.
First Year Experience (FYE): Transitioning to University Life
The First Year Experience (FYE) program is designed to help students transition smoothly into university life. It combines orientation with extended first-year transition programs, including UCF's official Welcome Week (Pegasus Palooza), LINK, and the Strategies for Success (SLS) course. These programs provide incoming students with the tools and resources they need to succeed academically and socially at UCF.
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Support for Students in Distress: A Caring Community
UCF has established a process to support students who are in distress or are identified as students of concern. This process ensures that students receive the necessary care and support to address their challenges and maintain their well-being. The university is committed to fostering a caring and supportive community where students feel safe and empowered to seek help when needed.
Counseling and Psychological Services (CAPS): Mental Health Support
Counseling and Psychological Services (CAPS) is a free-of-charge campus agency dedicated to providing culturally informed and trauma-informed services to university-enrolled students. CAPS offers a range of mental health services, including individual counseling, group therapy, and crisis intervention. They strive to create a safe and inclusive environment where students can access the support they need to thrive.
Student Accessibility Services (SAS): Ensuring Equal Access
Student Accessibility Services (SAS) plays a crucial role in coordinating academic accommodation efforts for students with disabilities. SAS works with students to identify appropriate accommodations and ensure that they have equal access to educational opportunities. They provide a range of services, including testing accommodations, assistive technology, and alternative format materials.
UCF Information Technologies (UCF IT): Powering Academic Success
UCF Information Technologies (UCF IT) provides technology solutions and reliable support to students, faculty, and staff. UCF IT manages phone services, networks, online learning tools, and research computing.
- Instructional Resources: Multimedia systems, classroom support, and event production.
- Research Support: Assistance for research grants and awards.
- Leganto: Integration of library resources into courses.
- WebCourses: Access to classes, assignments, and grades online.
- Interfolio: A platform to streamline faculty-related processes.
- Workday: Management of expense reports, time off requests, and employee time approvals.
- NID Password Reset: Tool for resetting NID passwords.
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