UCLA Health vs. Cedars-Sinai Medical Center: A Comprehensive Comparison

Choosing a healthcare provider is a significant decision. To assist individuals and families in making informed choices, a detailed comparison of UCLA Health and Cedars-Sinai Medical Center is presented. This analysis considers various factors, including employee and customer feedback, cultural ratings, and services provided by both prominent Los Angeles healthcare institutions.

Brand Perception

Both UCLA Health and Cedars-Sinai Medical Center are highly regarded, as reflected in their rankings among the Global Top 1000 Brands, based on customer ratings.

Employee and Customer Perspectives

The comparison incorporates data generated from surveys of 89 employees and customers of Cedars Sinai Medical Center and 104 employees and customers of UCLA Health. These surveys cover various aspects of the work environment and patient experience, providing a comprehensive view of each institution.

Leadership and Culture

CEO Ratings

Employees at UCLA Health rate their CEO, John Mazziotta, with a score of 71/100. This is 7% lower than the score of 78/100 given to Cedars-Sinai Medical Center's CEO, Thomas Priselac.

Overall Culture

Cedars-Sinai Medical Center generally receives higher ratings for overall culture. Employees at Cedars Sinai Medical Center rate their Overall Culture a 75/100, while Employees at UCLA Health rate their Overall Culture a /100. IT and HR departments at Cedars-Sinai reported the most positive experiences, while HR and Admin departments reported the most positive experiences at UCLA Health. This indicates a potential difference in employee satisfaction across different departments within each organization. Cedars Sinai Medical Center's Overall Culture is 5% higher that UCLA Health.

Employee Net Promoter Score

Cedars-Sinai Medical Center has an Employee Net Promoter Score of 20.

Gender Score

Employees at UCLA Health rate their Gender Score an 89/100. UCLA Health has a Gender Score 9% higher than Cedars Sinai Medical Center.

Diversity Score

Cedars-Sinai Medical Center has a Diversity Score of 72/100, while UCLA Health has a Diversity Score of 74/100. Employees at Cedars Sinai Medical Center rate their Diversity Score a 72/100, with IT as the department that rate their experience the highest. Employees at UCLA Health rate their Diversity Score a /100, with HR and Admin as the two departments that rate their experience the highest. UCLA Health has a Diversity Score 1% higher than Cedars Sinai Medical Center.

Perks and Benefits

Cedars-Sinai Medical Center employees rate their Perk and Benefits Score at 80/100, while Employees at UCLA Health rate their Perk and Benefits Score a /100. IT and HR are the two departments that rate their experience the highest at Cedars-Sinai Medical Center, while Admin is the department that rate their experience the highest at UCLA Health. Cedars Sinai Medical Center has a Perk and Benefits Score 1% higher than UCLA Health.

Professional Development

UCLA Health employees rate their Professional Development Score a /100, while Cedars Sinai Medical Center has a score of 63/100.

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Culture Ratings

Ratings based on looking at 358 ratings from employees of the two companies. Ratings come from the answers to questions like "What does the leadership team need to get better at?" and "Is your company invested in your career growth?". Ratings based on looking at 243 ratings from employees of the two companies. Ratings come from the answers to questions like "Does your company give annual bonuses?" and "How often do you get a raise?". Ratings based on looking at 199 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's meetings effective?" and "How would you rate the quality of your coworkers?". Ratings based on looking at 172 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you have a close friend at work?" and "What's the work pace at your company?". Ratings based on looking at 280 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you typically excited about going to work each day?" and "What would you most like to see improved at your company?".

Leadership Culture

Cedars Sinai Medical Center rates % higher than UCLA Health on Leadership Culture Ratings vs UCLA Health.

Compensation Culture

Cedars Sinai Medical Center rates % higher than UCLA Health on Compensation Culture Ratings vs UCLA Health.

Team Culture

Cedars Sinai Medical Center rates % higher than UCLA Health on Team Culture Ratings vs UCLA Health.

Environment Culture

Cedars Sinai Medical Center tied with UCLA Health on Environment Culture Ratings vs UCLA Health.

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Sentiment Culture

Cedars Sinai Medical Center rates % higher than UCLA Health on Sentiment Culture Ratings vs UCLA Health. Cedars Sinai Medical Center has a score of 78/100.

Real-World Scenarios: Employee Perspectives

A Med-Surg RN with 7 years of experience faced a career decision between UCLA and Cedars-Sinai, highlighting the pros and cons of each:

UCLA:

Pros: Opportunity to learn new skills in a Cardiac Observation Unit, smaller units with a 1:3 patient ratio during the day and 1:4 at night, and proximity to home.
Cons: Required day/night rotation shifts, which the RN had not experienced before.

Cedars-Sinai:

Pros: Inpatient Surgical Unit similar to previous job experience, making the transition easier.
Cons: Night shift with potentially difficult traffic, and the possibility of not getting a day shift position for an extended period.

Collaborative Initiatives

Cedars-Sinai and UCLA Health have demonstrated a commitment to community health by participating in joint efforts such as the BetterTogether.Health campaign. This initiative, which also includes Dignity Health, Kaiser Permanente, Keck Medicine of USC, and Providence, aims to encourage individuals to prioritize their health and seek medical care when needed. The campaign addresses concerns about people avoiding necessary medical attention, which could lead to serious health consequences.

The BetterTogether.Health public service effort includes messages on multi-language television and radio, as well as billboards, newspapers, magazines, digital, social media, online information, links to vital health care resources and more. Combining resources demonstrates the organizations are in this together, will accomplish more together, and will get through this together.

Johnese Spisso, President, UCLA Hospital System and Associate Vice Chancellor, UCLA Health Sciences said, “The health of our community continues as our number one priority, and we’re prepared to address all health care needs.” Tom Priselac, President and CEO, Cedars-Sinai Health System said, “Receiving timely treatment by skilled medical professionals is essential to helping us achieve for our patients and communities the best possible outcomes,”

Hospital Rankings and Recognition

Newsweek and Statista's World's Best Hospitals project offers another perspective. This ranking lists the best hospitals in 30 countries based on an extensive evaluation process. The evaluation includes an online survey of thousands of medical experts (doctors, hospital managers, and health care professionals), patient experience data, hospital quality metrics, and a PROMs Implementation Survey.

The countries were selected based on multiple comparability factors, such as standard of living/life expectancy, population size, number of hospitals, and data availability. The lists are based on four data sources: Online Survey, Patient Satisfaction, Hospital Quality Metrics, PROMs Implementation Survey. Scores were calculated for each hospital in each of the four categories and weighted: Peer recommendations (35 percent national, 5 percent international), patient experience (17.5 percent), hospital quality metrics (37.5 percent), PROMs implementation (5 percent).

In California, both Cedars-Sinai Medical Center and UCLA Medical Center are ranked highly. UCLA Medical Center is nationally ranked in 14 adult specialties and 10 pediatric specialties. Cedars-Sinai Medical Center in Los Angeles, CA is nationally ranked in 11 adult specialties. These rankings reflect the quality and breadth of services offered at each institution.

Cost Transparency

Efforts to increase cost transparency in healthcare have shed light on the pricing of common medical services at both Cedars-Sinai and UCLA Health. While precise costs can vary depending on insurance coverage and specific services required, some comparisons can be made.

Cedars-Sinai has a very user-friendly tool. Through the tool, you can input whether you will pay with cash, or you can specify your insurance carrier. At UCLA, a cash-paid brain MRI came out to just $865 while if one were to use insurance, depending on one’s coverage, he or she would receive a bill over $5k for the same service.

McKenzie Richards is a policy associate at the Pacific Research Institute. As of January of this year, the CMS requires insurance companies to make price comparisons available for 500 medical services. Turquoise Health provides a service allowing consumers to search for a procedure’s price by zip code.

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