Comprehensive Healthcare Services at UCLA Health Thousand Oaks

UCLA Health brings world-class medical expertise to Ventura County and the Conejo Valley through its Primary & Specialty Care location in Thousand Oaks. This facility offers a range of services, from primary care and pulmonology to neurology and digestive health, all delivered with a commitment to outstanding customer service. Patients benefit from integrated care, same-day appointments for illnesses, and access to the broader UCLA Health system.

Integrated Primary and Specialty Care

UCLA Health Thousand Oaks Hampshire Primary & Specialty Care provides comprehensive and compassionate care, ensuring personalized and coordinated services for every patient. The team of physicians offers integrated primary and specialty care services, including internal medicine, family medicine, and pulmonology, supporting health and wellness at every stage of life. From preventive checkups to chronic disease management and advanced specialty consultations, patients receive tailored care close to home.

Adult Asthma Program

The Adult Asthma Program in Thousand Oaks offers specialized care for adults with asthma. A multidisciplinary team of specialists provides a comprehensive approach to asthma management through:

Pulmonary function testing
Expert asthma management education
Leading-edge medication options
Holistic therapies

This program is dedicated to improving respiratory health and overall well-being for patients 18 and older, providing them with the tools and knowledge to manage their condition effectively.

Immediate Care Services

For those needing immediate attention, UCLA Health offers walk-in immediate care services at various locations throughout the greater Los Angeles region. While not a substitute for a primary care physician, these clinics provide a convenient option for addressing minor medical concerns.

Walk-In Care

UCLA Health provides accessible walk-in immediate care services at 12 general locations and 2 specialty locations throughout the greater Los Angeles region. Patients do not need an appointment for treatment at these Immediate Care locations. To minimize wait times, patients can check estimated wait times online before visiting a clinic. However, these wait times are estimates, as patients are seen based on the severity of their illness.

Immediate Care Video Visits

UCLA Health extends its immediate care services through video visits, offering a convenient way to connect with a physician remotely. These virtual consultations are available via the myUCLAhealth portal, allowing patients to discuss symptoms, receive a treatment plan, and ask questions from the comfort of their own homes. Immediate care video visits are available Monday to Friday from 8:30 am to 8:30 pm and Saturdays, Sundays and holidays from 9:30 am to 6:30 pm. During a video visit, a physician will:

Take the time to discuss your symptoms.
Decide on a treatment plan.
Answer any questions you may have.
Arrange follow-up visits if you need them.

This option is ideal for minor medical concerns such as rashes, flu symptoms, or signs of a respiratory infection. Patients are notified of their copay before starting the video visit, allowing them to pay before joining the call.

When to Choose Immediate Care

Immediate Care services are designed for non-emergency situations. It's essential to understand when to seek immediate care versus emergency care. Immediate Care is suitable for minor ailments and conditions that require prompt attention but are not life-threatening.

When to Go to the Emergency Department

For serious conditions such as stroke, heart attack, severe bleeding, head injury, or other major trauma, calling 911 is crucial. Emergency departments are equipped to handle life-threatening situations and provide immediate medical intervention.

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Preparing for an Immediate Care Visit

To ensure a smooth and efficient visit to UCLA Health Immediate Care, patients should have their medical information readily available. This includes a list of medications they are currently taking. Providing this information helps the doctor evaluate their health status accurately.

Fees, Billing, and Insurance

UCLA Health Immediate Care clinics accept Medicare and many insurance plans. Patients are encouraged to verify their coverage and understand any potential out-of-pocket costs before seeking treatment.

Digestive Diseases Center

Patients throughout Ventura County and Southern California trust the UCLA Health Thousand Oaks Digestive Diseases Center for expert care in gastroenterology and digestive health. The center's board-certified gastroenterologists specialize in diagnosing and treating a full range of digestive diseases, including:

Acid reflux
Inflammatory bowel disease (IBD)
Irritable bowel syndrome (IBS)
Liver disorders

With access to state-of-the-art technology and UCLA’s leading research network, the center provides accurate diagnoses and advanced, minimally invasive treatments to improve patient outcomes.

Neurology Services

The UCLA Health Thousand Oaks Neurology team offers expert, compassionate neurology care close to home. Board-certified neurologists provide advanced diagnostic evaluations and personalized treatment for a wide range of neurological conditions, including:

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Migraines
Movement disorders
Epilepsy
Brain and spinal cord injuries

As part of the nationally recognized UCLA Health system, the Thousand Oaks neurologists collaborate with specialists across disciplines to ensure coordinated care using the latest research and technologies.

Importance of Primary Care

While Immediate Care offers a valuable service for urgent medical needs, it is not a substitute for seeing a primary care physician (PCP). Establishing a relationship with a PCP allows for comprehensive and continuous care, focusing on preventive measures and long-term health management. Patients are encouraged to check the availability of their primary care office before utilizing Immediate Care services. Scheduling a visit with a primary care physician can be done through myUCLAhealth or by calling the primary care office directly.

Limitations of Immediate Care

There may be times when the care needed falls outside the realm of services offered at Immediate Care, or the patient volume reaches capacity. In such cases, alternative options will be recommended to ensure patients receive the appropriate level of care.

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